- Full Time
The Universal Banker is responsible for establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions; working the teller line, handling loan request and opening and closing accounts in support of Bank priorities and strategic objectives.
Duties & Responsibilities
Accurately opens and closes accounts in accordance to operating controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets
Assist customers with loan request and process which includes taking an application, collecting the required documentation for the loan, discussing the request with an approver and closing the deal
Demonstrates knowledge and understanding of the new accounts system database to manage and maintain customer account information
Performs duties for entry/exit for safe deposit box customers, and opens & closes safe deposit boxes by following safe deposit box policies & procedures
Assists customers with telephone inquiries to provide solutions to their banking needs
Assists customers with routine account-related requests; researches and resolves account service inquiries/issues; and responds to client inquiries promptly, effectively, and professionally
Performs teller responsibilities in accordance with the Teller job description
Utilizes excellence customer service to build relationships by actively recommending new and existing products and services to current and potential customers
Assists with efforts to identify and implement a positive overall customer experience
Contributes towards fostering teamwork within the department
Assist in Compliance Review and Bank Secrecy Act
Performs other duties as assigned by management
Education & Work Experience Requirements
High school diploma or GED equivalent, and a minimum of 2 year experience performing teller responsibilities, and a minimum of 1 year experience performing as a bank customer service representative or similar capacity.
Solid understanding of banking principles and regulations, proficiency in Microsoft Office products, intermediate proficiency in Bank core processing systems, math aptitude, strong written and oral presentation skills, must have the ability to handle high pressure situations while maintaining composure, attention to detail is critical.